Thefollowing policies will apply to all purchases made through this website. Thepolicies are subject to our Terms of Use, that are incorporated by thisreference. For each event, you may be subject to additional terms restrictionsset forth by the venues other promoters. Purchasers are urged to reviewtheir tickets for any additional information that may apply to their attendanceto an event. 

Group Sales 

Special group rates are to be determined based on the event and venue. Foradditional updates, please contact Powerhouse at 213.368.0303 for our eventpromotions and special rates.


Powerhouselive.net will be the host handling all transactions for each ticketpurchased on this website.For those purchasing tickets with a credit card, thetotal amount will be charged immediately, including conveniencefees. 

Tickets are non-refundable and non-exchangeable. All sales are final. There will be no adjustments to ticket prices once they arepurchased. When purchases are made, the only methods of payment allowed are American Express, Discover, Master Card, and Visa.

Event Cancellations / Postponements 

Every so often, events may be forced to be cancelled postponed by the promoter,artist, venue, and the act of God, in which case we will attempt tocontact you in order to notify you of refund exchangeprocedures.  Refunds will be made through your point ofpurchase unless there is any other announcement. Should an event bepostponed, you are required to contact the venue directly for revised dates ofthe event and/or for an applicable refund policy.

Lost-Stolen Tickets

If your ticket is lost stolen, contact Powerhouse and we will arrange for newones. Your old tickets will become null and void (unable to be used). We willissue new tickets with the same seats, but with different barcodes so that theold tickets will not be applicable. 

Ticket Limits 

In an effort to give all interested customers an opportunity to purchasetickets to an event, venues and promoters often set limits on the number oftickets one customer household is allowed to purchase. You will be advised ofany limits on tickets by a posting for the event, by a system limitation on thenumber of tickets you may purchase during your online session. Ticketspurchased for an event during multiple online sessions on our website aretotaled to ensure that a venue promoter has not exceeded any limitations.When customers exceed these limits, their orders may not be fulfilled. For information on group purchases, please contact us at 213.368.0303.